Returns

Return Policy

Please notify us within 30 days of receipt of your order if you need to return or exchange your order (we do not accept returns on doors). If your hardware has been altered in any way it cannot be returned. Custom hardware cannot be returned. The Return Authorization Form must be filled out and enclosed with your return shipment in order to receive a refund or credit (please call in and have a representative help you with this). All returns are subject to a 30% restocking fee.

To return any product purchased from Rustica Home, you’ll be required to follow the procedures that apply to your circumstances, outlined below:

Return Procedure

1. Contact Rustica Home to obtain a Return Authorization Form.
2. Print and fill out the Return Exchange Form
3. Ship Package with the Return Exchange Form to:

Rustica Home

Att. Returns – [Order number]

1520 N Main Street

Springville, Utah 84663

U.S.A.

Damages in shipping and manufacturers defects:

If you notice damages or defects to your order once it has been opened and you choose to return the order, you are responsible to re-package the order using the item’s original packaging materials and assure that the product is suitable for shipping. You are required to contact Rustica Home within 30 days of receiving your order. We will arrange the shipping of your damaged merchandise back to Rustica Home and will re-issue a replacement order.

Customer Choice return:

For all returns excluding damages and defects, you must repackage the order using the items’ original packaging materials assuring that the product is suitable for shipping. You are responsible to ship the order back to Rustica Home. You may use the shipping carrier that is most convenient for you. You are required to contact Rustica Home about the return within 30 days of receiving of your order. Merchandise returned for customer convenience is subject to a 30% restocking fee.

Rustica Home Customer Care & Service:

Our experienced Customer Service Representatives are available to talk live with you Monday through Friday 9:00 am- 5:00 pm Mountain Standard Time.

You may place an order at any time 24 hours a day 7 days a week using our secure online ordering process.